In these Zoom-friendly workshops, your team will have the chance to get in a room and hash through all the moving parts of your story, solving problems as they go, with a neutral observer (me) in the room to help call balls and strikes.
I’ll share best practices with your studio, using an approach that is rooted in the player’s experience, and keeps story and gameplay in sync every step of the way.
We'll cut through the fat and get right to the heart of the matter.
It’s a system I’ve developed after working on over 25 projects, collaborating with some of the best developers in the industry.
Workshops are a great way to bring the team's talents to bear. And it's an opportunity to make sure everybody's voices are heard.
After workshops, team members are bought in - they're ready to rally around a shared vision, because it's one they helped to create.
Because players want great stories...
...they just don't want to be TOLD a story
Want to ship your best work yet?
I help writers, studios and publishers create stories that win awards, break sales records, and keep players coming back for more.
$ 500 million
"The lady knows her stuff"
"And she's so generous with her knowledge, it's ridiculous. If you want to get better at telling stories that really connect with your audience, listen to what she has to say."
Leah Hoyer, VP Creative, Telltale Games
"So glad I took her class"
"The amount I’ve learned from Susan about interactive writing is staggering. Her incredible good humor only adds to the cocktail that makes her one of the best writing instructors I’ve ever had."
Lucas Loredo, Narrative Designer, Wolfeye Games
"Susan is an amazing writer who's able to challenge the tired cliches of video game narrative while still accommodating the demands of gameplay. Her style is sharp and creative. She's got great instincts for genre and character motivation. Working with her was a great privilege."
Stephen McManus, Senior Experience Designer, ILMxLAB
"Susan is truly a master storyteller. She makes learning & working with her fun. I find myself applying everything I learned from her almost every day."
Kavita Appachu, Consultant & Experience Designer
"Destroyer of work (but in a good way)"
"Susan is a true mentor and master structuralist who taught me the painful lesson of destroying my work to make it better. I often hear her voice in my head when I’m preparing to cut a character or break some story bones. “There’s no crying in baseball, son.” Ain’t that the truth."
John Stafford, Narrative Director, Crystal Dynamics
"She has a gift for connecting the dots"
"Susan has one of the fastest brains in the business. She has a gift for connecting the dots and bringing big ideas to life. She has helped me get to the emotional heart of the matter in my work more than I can say. She's a gem!"
Greg Lanier, VP, Strategic Communications at University of Chicago
For years, I worked in the trenches as a game writer.I've contributed to 24 projects, including these franchises:
Nominee, Outstanding Achievement in Story, AIAS
Nominee, Best Narrative, GDC
Over 8 million copies sold worldwide
Far Cry 2
Nominee, Best Writing, GDC
Nominee, Game of the Year, AIAS
Winner, Game of the Year, AIAS
Winner, Best Writing, GDC
Over 4 million units sold
Launched a franchise
Hi, I'm Susan
For over 15 years, I’ve been writing scripts for award-winning, multi-million-dollar franchises.
Now I'm taking everything I've learned and sharing that knowledge with studios, publishers, and people like you.
SUSAN O’CONNOR, INC.
TERMS OF SERVICE FOR WEBSITE AND RELATED PRODUCT AND SERVICE OFFERINGS
1. Acceptance of Terms
We reserve the right to change these Terms from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to review this Site and these Terms before making use of the Site and before making any purchase of an Offering therein. Your continued use of this Site and Offerings after such modifications will constitute acknowledgement and acceptance of the modified Terms.
As used in these Terms, references to our “Affiliates” include our owners, licensees, assigns, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Site and/or contents and Offerings available on this Site.
BY USING THIS SITE AND OFFERINGS ON THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE EXIT THE SITE AND DO NOT MAKE A PURCHASE OF ANY OFFERING. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, PRODUCTS, OR OFFERINGS, OR THESE TERMS IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS, OR OFFERINGS (REFUNDS ARE NOT AVAILABLE UNLESS EXPRESSLY STATED IN THE SPECIFIC TERMS OF AN OFFERING; PRODUCT/SERVICE GUARANTEES ARE FULFILLED BY THEIR EXPRESS TERMS, WHICH DO NOT INCLUDE REFUNDS).
Company provides a number of Offerings for users on its Site. You are solely responsible for providing, at your own expense, all equipment and expenses necessary to use the services, including a computer and modem, travel to and from a seminar, or other expenses, and for providing your own Internet access (including payment of telephone service fees associated with such access) and cyber security (firewall, antivirus, and other protections).
No Guarantees of “Jobs” or “Work”; No Promises.
Writing, story development, and similar creative endeavors are, by their nature, inherently subject to the acceptance and favor or disfavor of audiences that are constantly changing. In addition, video game publishing and production of video game content is a constantly evolving and developing commercial enterprise. Although Company endeavors to provide quality Offerings, and bases such Offerings on industry experience and expertise, you understand and acknowledge that Company does not, and we cannot, promise or guarantee specific results from using the Site or Offerings available on this site, including attendance at any seminar. Guarantees regarding the quality of a service, such as a class or workshop, and representations made regarding past successes are specific and unique to the circumstances of each such instance, and are conveyed as examples of what has been possible; they should not be viewed as warranties, guarantees, or promises of future performance.
You understand and agree that temporary interruptions of the Site may occur as normal events that are out of our control. You also understand and agree that we have no control over the third-party networks, service(s) or facilities that we may use to provide you with Offerings. You agree that the Offerings available on this Site (even if delivered in-person) are provided “AS IS” and, except as provided otherwise in the terms of an Offering, that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings, or for the outcome and results that may be achieved by attending a seminar or otherwise utilizing an Offering.
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This site does not process credit cards, or take other payment processing information. Payment processing is handled through third-party services, such as Stripe. In the event you sign up for a Service that is ongoing and incurs recurring charges (such as a subscription), such charges will be billed in advance of service.
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4. Site Conduct, Posting Policies & Third Party Websites
User-Created Content Guidelines: Your use of the Site is subject to all applicable laws and regulations, and you are solely responsible for any comments, posts, or other interactions you leave on the Site. By posting information on the Site, or by otherwise using any communications service, message board, newsgroup, or other interactive service available on the Site, you agree that you will not post comments, messages, links, code or other information that:
is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another’s privacy, or includes graphic descriptions of sexual or violent content;
victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
consists of unsolicited advertising, junk or bulk email (also known as “spam”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
contains any form of malicious code, files, or programs that are designed or intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or otherwise causes damage, or allows you to obtain unauthorized access to any data or other information of any third party;
breaches the security of, compromises or otherwise allows access to secured, protected or inaccessible areas of this Site, or attempts to gain access to other network or server via your account on this Site;
impersonates any person or entity, including any of our employees or representatives.
Company neither endorses nor assumes any liability for any material uploaded or submitted by users on any part of the Site, or presented by a customer in its interactions with other customers at in-person events and seminars. Although we do not pre-screen, police or monitor comments posted on the Site, we and our agents reserve the right to remove any and all postings that we feel do not comply with these Terms and any other rules of user conduct for our Site, or are otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such postings.
Third-Party Sites and Information.
This Site may redirect or link to other websites on the Internet, or may otherwise include references to information, products or services made available by unaffiliated third parties. While we make every effort to work with trusted, reputable providers, from time to time such sites may contain information, material or policies that some may find inappropriate or personally objectionable. You understand that we are not responsible for the accuracy, completeness, decency or legality of content hosted by third party websites, the data collection or personal data sales of such websites, nor are we responsible for errors or omissions in any references made on those websites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with the Site or party by us, or any warranty of any kind, either express or implied.
From time to time, this Site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services by those third parties, and any other terms, conditions, warranties or representations associated therewith, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.
5. Company Intellectual Property; Third Party Intellectual Property
For purposes of these Terms, “content” is defined as any information, communications, software, published works, photos, video, graphics, music, sounds, or other material that can be viewed by users on our Site and is owned by Company or its Affiliates.
Ownership of Content.
Limitations on Use of Content.
Except for a single copy made for personal use, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any content from this Site, or presented to you at a seminar or through any other Offering of Company, in any form or by any means whatsoever without prior written permission from us. Any unauthorized use of Site or Company Offerings content violates our intellectual property interests and could result in criminal or civil penalties.
6. Content You Create.
Your Intellectual Property Rights.
We respect the intellectual property rights of others, and we ask you to do the same. In instances where we are notified of alleged infringing Company-or User Content through our Designated Agent, a decision may be made to remove access or disable access to such materials, in compliance with the safe harbor provisions of the Digital Millennium Copyright Act, 17 U.S.C. § 512(c). We may also make a good faith attempt to contact the person who submitted the affected material so that they may make a counter-notification.
If you believe that you or someone else’s copyright has been infringed by Company-or User Content provided on this Site, you (or the owner or rights holder, collectively, “Rights Holder”) should send notification to our Designated Agent immediately. Prior to sending us notice, the Rights Holder may wish to consult a lawyer to determine their rights and legal obligations under the DMCA and any other applicable laws. Nothing here or anywhere on this Site is intended as a substitute for qualified legal advice. To file a Notice of Infringing Material, we ask that the Rights Holder provide the following information:
Reasonably sufficient details about the nature of the copyrighted work in question, or, in the case of multiple alleged infringements, a representative list of such works. This should include, title(s), author(s), any U.S. Copyright Registration number(s), URL(s) etc.;
Reasonably sufficient details to enable us to identify and locate the material that is allegedly infringing the Rights Holders’ work(s) (for example, file name or URL of the page(s) that contain(s) the material);
The Rights Holder’s contact information so that we can contact them (including for example, the Rights Holder’s address, telephone number, and email address);
A statement that the Rights Holder has a good faith belief that the use of the material identified above in 2 is not authorized by the copyright owner, its agent, or the law;
A statement, under penalty of perjury, that the information in the notification is accurate and that the Rights Holder is authorized to act on behalf of the copyright owner; and
The Rights Holder’s electronic signature.
Notice may be sent to email@example.com
You also acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may temporarily or permanently remove the identified materials from our site without liability to you or any other party.
7. Data Stored on Our Servers
You understand and agree to abide by our general practices and limits concerning use of the Offerings available on our Site, including the maximum number of times you may access the services in a given period of time. You agree that we have no responsibility or liability for the deletion or failure to store any content maintained or transmitted on or through this Site. You acknowledge that we reserve the right to remove or terminate accounts which have not paid applicable fees, that remain inactive for longer than ninety (90) days, in cases where you have violated one or more terms of this Agreement, or at the conclusion of the Offering(s).
ALL CONTENT AND OFFERINGS ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE CONTENT OR OFFERINGS WILL MEET YOUR REQUIREMENTS, (B) THE CONTENT, OFFERINGS OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CONTENT OR OFFERINGS OFFERED WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY CONTENT OR OFFERINGS PURCHASED OR OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE CONTENT AND OFFERINGS AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS OR OFFERINGS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE CONTENT OR PRODUCTS AVAILABLE AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT OR PRODUCTS.
THE USE OF THE OFFERINGS OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY PRODUCTS OR CONTENT THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Through your use of the Site, you may have the opportunities to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any products or Offerings provided by any third party, including, but not limited to the purchase terms, payment terms, warranties, guarantees relating to such transactions, are agreed to solely between the seller of such merchandise and you. Company does not represent, or in any other way act as an agent or manager.
WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY, OR IN CONNECTION WITH THIS SITE, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OFFERINGS OR CONTENT AVAILABLE ON OR THROUGH THIS SITE FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR ANY OTHER OF OUR AFFILIATES.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
9. Limitation of Liability & Indemnification
Without altering any of the terms of this Agreement, including, but not limited to, the express exclusion of refunds, your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of this Site shall be limited to the amount you paid us for Offerings purchased on the Site during the six (6) month period before the act giving rise to the liability.
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS SITE.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY PROMISES REGARDING OUR OFFERINGS OR CONTENT OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS WITH THE THIRD PARTY THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
You agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys’ fees that may arise from your use or misuse of this Site or Offerings, including the provision or use of third party intellectual property, or other proprietary and/or confidential information on the Site or in the Offerings. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
11. Termination of Use
Grounds for Termination.
You agree that we may, at our sole discretion, terminate or suspend your access to all or part of the Site with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Site, and reporting you to the proper authorities, if necessary.
No Right to Offerings Upon Termination.
Upon termination and regardless of the reason(s) motivating such termination, your right to use the Offerings available on this Site will immediately cease. We shall not be liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us in connection therewith. Sections 1 and 3-10 of these Terms, as well as your liability for any unpaid fees, shall survive any termination.
12. Miscellaneous Provisions
This Site (excluding any Third Party websites) is controlled by us from our offices in Texas, and the statutes and laws of Texas shall be controlling, without regard to the conflicts of laws principles thereof. You agree and hereby submit to the exclusive personal jurisdiction and venue of the state and federal courts in Travis County, Texas with respect to such matters controlled by those courts.
Notices. All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to firstname.lastname@example.org. You agree to allow us to submit notices to you either through the email address provided, or to the address we have on record. Any notices or communication under these Terms will be deemed delivered to the party receiving such communication (1) on the delivery date if delivered personally to the party; (2) two business days after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, if sent by U.S. mail, return receipt requested; (4) on the delivery date if transmitted by confirmed facsimile; or (5) on the delivery date if transmitted by confirmed email.
No Resale Right.
You agree not to sell, resell, reproduce, duplicate, distribute, copy or use for any commercial purposes any portion of this Site, or use of or access to this Site or Offerings provided through this Site, beyond the limited rights granted to you by these Terms.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and Offerings available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Any failure by us to enforce or exercise any provision of these Terms or related rights shall not constitute a waiver of that right or provision.
Consent to Contract Electronically.
A digitally signed version of these Terms, by indication thereof through the registration process at the Site, is deemed to have the same legal effect as delivery of an original signed copy of these Terms, enforceable against the signing party in accordance therewith. You consent to the execution of a contract that includes these Terms electronically by clicking in the provided box to affirmatively indicate acceptance.
SUSAN O'CONNOR, INC.
Susan O'Connor, Inc. ("Company") is the owner of this web site ("Company Website"). Company can be contacted by e-mail at email@example.com This online privacy notice discloses Company information practices for this Company Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.
Company collects certain information from Company Website visitors. This includes information collected by our third party Website provider to host the Website, which can be viewed here: https://support.strikingly.com/hc/en-us/articles/214364818-Strikingly-s-Privacy-Policy
At times, Company will need personal information regarding a customer or a prospect. For example, to process an order or provide a service requested by a customer or prospect, such as a sign-up for a writing seminar, master class, or other product, Company may need to know a customer's full name, billing information (such as an address), e-mail address and credit card details. It is Company's intent to inform you before the Company collects personal information, such as your name and/or address, on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, the Company will respect your wishes, but this will also limit the products and services which may be available to you.
In addition, when Company does collect personal information, we do so while mindful that the collection of such information is subject to various laws in the United States and the General Data Protection Regulation which applies across the European Union (including in the United Kingdom), and that Company is responsible as “controller” of that personal information for the purposes of those laws.
Categories of Personal Information That May Be Collected.
In order to make a purchase and/or access designated subscriber services and/or restricted areas within the Company Website, Company will request a user to provide certain personal identifying information. Company may request additional information necessary to establish and maintain the customer's account, and will advise customers of the purpose and use of such information at the time of collection.
Service Quality Monitoring.
Some Web site transactions may require a customer to telephone the Company, or Company to call the customer. Company will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is the Company's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
Information from Children.
Company does not collect or maintain information from users actually known to be under the age of 13, and no part of Company's Web sites are structured to attract anyone under the age of 13.
Lost or Stolen Information.
Help keep your personal information accurate. If a customer's personal information has changed, please e-mail the new information to Company at the e-mail address shown in Paragraph 1(a). If a customer would like to review the personal information Company has in its files regarding the customer, e-mail your request to Company together with the description of a recent purchase and Company will voluntarily provide this information to you.
Company Communications; Third Party Services.
If customer participates in a Company chat room, discussion forum, posts messages to an Company bulletin board, or participates in seminar dialogue and interaction with Company and other of Company’s customers, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside Company, who have access to that chat room, forum or bulletin board, or who are present at such seminar(s). Some individual Company chat rooms, forums or bulletin boards, and seminars, have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of Company. Please review the privacy policies of third party providers of such services, including Slack, Voicethread, and Articy in order to determine the information gathered by such providers for your use of these tools.
Links to Other Web Sites.
Company Website may contain links to other web sites. Company is not responsible for the privacy practices or the content of those other Web sites.
Purposes of Collection; Uses Made of the Information; How and Why We Use
Your Personal Information.
Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.,:
· To comply with our legal and regulatory obligations;
· For the performance of our contract with you or to take steps at your request before entering into a contract;
· For our legitimate interests or those of a third party; or
· Where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal information for and our reasons for doing so:
What we use your personal information for
To provide products and services to you (limited uses identified)
For the performance of our contract(s) with you or to take steps at your request before entering into a contract, such as writing workshops, seminars, newsletters, or otherwise. Without customer's prior consent, Company will not use your personal identifiable information for any purpose other than that for which it is submitted. Company uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. Company also processes billing and business requests related to Company Web Site and product/service participation.
What we use your personal information for
To prevent and detect fraud against you or Company
For our legitimate interests or those of a third party, i.e. to minimize fraud that could be damaging for us and for you
What we use your personal information for
Ensuring business policies are adhered to, e.g. policies covering security and internet use
For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
What we use your personal information for
Operational reasons, such as improving efficiency, training and quality control
For our legitimate interests or those of a third party
What we use your personal information for
Ensuring the confidentiality of commercially sensitive information
For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information
What we use your personal information for
Statistical analysis to help us manage our business, e.g. in relation to performance, subscriber/licensee base, product range or other efficiency measures
For our legitimate interests or those of a third party
What we use your personal information for
Preventing unauthorized access and modifications to systems
For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you
What we use your personal information for
Updating and enhancing customer records
For the performance of our contract(s) with you or to take steps at your request before entering into a contract. Company stores and retains the information entered on the Website. Stored information is used by Company to support customer interaction with the Company Website; to deliver customer purchases; and/or to contact customer about other Company services and products.
To comply with our legal and regulatory obligations
For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our subscribers and customer(s) about existing Offerings, industry updates and news, and new products and services
What we use your personal information for
Marketing our services and those of selected third parties to: existing and former subscribers and customers; third parties who have previously expressed an interest in our services; third parties with whom we have had no previous dealings.
For our legitimate interests or those of a third party, i.e. to promote our products to existing and former subscribers and customers. Unless customer opts out, Company reserves the right to provide customer with information about Company's Web Site, Company products and services, and related information in which customer has indicated an interest, whether by subscribing to a blog or newsletter, signing up for a product or service, or otherwise indicating your interest in the products and services of Company. The information you provide to the Company Website may also be collected, used, analyzed and/or processed by Company, or selected third parties on Company's behalf, for marketing and other business purposes of Company. Company will never sell your information to a third party without your consent. Some companies that help Company deliver interactive on-line advertising, such as banner ads, may collect and use information about Company's customers to help Company better understand the types of advertising or promotions that are most appealing to Company's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please notify Company and we will respect your request.
What we use your personal information for
External audits, investigations, and quality checks
For our legitimate interests or a those of a third party
To comply with our legal and regulatory obligations
The above table does not apply to special category personal information, which we will only process with your explicit consent.
Disclosure of the Information.
Within Corporate Organization.
Company may share your personal information within the Company corporate organization, and may transfer the information to countries in the world where Company conducts business. Some countries may provide less legal protection for customer personal information.
Mergers and Acquisitions.
Circumstances may arise where for business reasons, Company decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Company's practice to seek appropriate protection for information in these types of transactions.
Company employs or engages other companies and individuals to perform business functions on behalf of Company. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering services purchased by Customers, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
At times, Company may work closely with affiliated businesses operating website stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business for purposes of completing the transaction.
Marketing Analysis by Third Parties.
Company reserves the right to disclose to third parties personal information about customers for marketing analysis; however, if any information is so disclosed it will be in the form of anonymized aggregate data that does not describe or identify an individual customer.
Disclosure to Governmental Authorities.
Company releases personal identifying information when Company believes release is appropriate to comply with law, to enforce Company agreements, or to protect the rights, property or safety of Company customers. Company may also release such information in an exchange of information with other companies and/or organizations for the purposes of fraud protection and credit risk reduction.
No Further Sale of Customer Information.
Except as provided herein, Company does not sell Customer information to third parties.
Use of Computer Tracking Technologies.
Company’s third party Website provider collects certain information as the host of Company’s Website, which can be viewed here. In addition, please be aware of the following:
No Tracking of Personal Information.
Except as provided above, Company's Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through Website access logs, Company may collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
Company, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including "cookies." A cookie is an alphanumeric identifier that a Web site can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by Company or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Websites may not then work properly.
Use of Web Beacon Technologies.
Company may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by Company or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Collection of Non-Identifiable Information.
Company may collect non-identifiable information from user visits to the Company Website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Company Website(s); Website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." Company or its contractors may use this data to analyze trends and statistics.
Collection of Personal Information.
As noted above, Company collects personal identifying information from customer during a transaction. Company may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Company understand trends and patterns. This information is not reviewed at an individual level or sold to third parties.
Information Security; Where Information is Held; Rights Under GDPR
Commitment to Online Security.
Company intends to protect customer personal information and to maintain its quality. To achieve information security and quality, Company implements appropriate measures and processes, such as using encryption when transmitting certain sensitive information, and utilizes reasonable measures for the protection of its systems and data.
No Liability for Acts of Third Parties.
Company will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Company shall not be liable for unauthorized disclosure of personal information due to no fault of Company including, but not limited to, errors in transmission and unauthorized acts of Company staff and third parties.
Where Information is Held.
Information may be held at our offices and those of our service providers, representatives and agents as described above. Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: “Transferring Your Personal Information Out of the EEA”
Transferring Your Personal Information Out of the EEA.
To deliver services to you it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.: (i) With your and our service providers located outside the EEA, including the vendors as provided herein; (ii) If you are based outside the EEA; or; (iii) Where there is another international dimension to the services we are providing. These transfers are subject to special rules under European and UK data protection law. The following countries to which we may transfer personal information have been assessed by the European Commission as providing an adequate level of protection for personal information: the USA and Canada. For any non-EEA countries that do not have the same data protection laws as the United Kingdom and EEA we will ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. To obtain a copy of those clauses or if you would like further information on international transfers of data, please contact our Data Protection Officer (see “How To Contact Us” below).
Your Rights Under GDPR (if you are an EU Data Subject):
Right to Access
The right to be provided with a copy of your personal information (the right of access)
Right to Rectification
The right to require us to correct any mistakes in your personal information
Right to be Forgotten
The right to require us to delete your personal information—in certain situations
Right to Restriction of Processing
The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
Right to Data Portability
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
Right to Object
The right to object: (i) at any time to your personal information being processed for direct marketing (including profiling); (ii) in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.
Right Not to be Subject to Automated Individual Decision-Making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulation.
Customer and prospective customer has the right at any time to cease permitting personal information to be collected, used or disclosed by Company and/or by any third parties with whom Company has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Company via e-mail at firstname.lastname@example.org. After processing the cancellation, Company will delete customer or prospective customer's personal information from its database, except as required for recordkeeping related to customer’s purchases and communications with Company.
Access Rights to Data.
Information Maintained by Company.
Upon customer's request, Company will provide a reasonable description of customer's personally identifiable information that Company maintains in its data bank. Company reserves the right in any such instance to first verify the identity of the requestor. Company can be contacted by e-mail at email@example.com.
Corrections and Changes to Personal Information.
Help Company to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that Company has on file, please promptly e-mail Company at firstname.lastname@example.org and provide the new or correct information.
Accountability; Exercising Rights
Questions, Problems and Complaints; Exercising Rights.
When contacting us, please provide us with:
· Enough information to identify you (e.g., your full name and address;
· Secure proof of your identity and address (e.g., an encrypted copy of your driving license or passport and a recent utility or credit card bill); and
· A description of what right you want to exercise and the information to which your request relates.
We are not obligated to act on your request if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf. For your own security, we will investigate your identity before providing any information. Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.